Schedule Your Intake
Get Matched & Scheduled
Please reach out to get matched with one of our therapists and scheduled for in-person or online appointments. The first appointment you have will be an intake and include a broad assessment of your situation to help guide you and your therapist for appropriate care.
Set Up Portal & Complete Paperwork
After you are scheduled with someone on our team, you will receive an email inviting you to set up your MYIO patient portal. Please do so and also complete intake paperwork
Day of Appointment
In-Person appointments are located at 16000 Bothell Everett Hwy Suite 160 in Mill Creek, WA. We are the first suite on the left after entering the building. Please come in and use the iPad to check in which will notify your therapist you have arrived. Then help yourself to coffee, tea, or water and enjoy the comfortable and relaxing waiting area.
Telehealth or online appointment links can be accessed through your MYIO patient portal.
open-minded
resilient
curious
authentic
open-minded resilient curious authentic
WHAT SETS US APART
Insurance Accepted
Aetna
Allied
Ambetter
Anthem
BCBS - Premera, Regence, out of state
Cigna
First Choice Health
HMA
Meritain
Medicare (not all providers)
Spring Health (not all providers)
United/Optum (not all providers)
Things to know….
Not all insurance plans cover all mental health services. Please call or use your insurance portal to verify your benefits. Common visit codes you will want to ensure coverage for:
Intake code (90791)
Individual therapy codes (90832, 90834, 90837)
Family/couples (90847, 90846)
Deductibles, Copays, & Coinsurance
Please verify with your plan if services will fall under any of these types of benefit costs and have your insurance explain what to expect.
It is common for plans to have a deductible, which is an amount that needs to be paid out of pocket before other benefits, like a coinsurance, kicks in. Deductibles are the amount you would be responsible for paying and often resets at the beginning of the year. These amounts will be the contracted rate Orca Counseling has with your insurance plan.
LET’S GET STARTED